We're here to help.
The TVG Data Platform is supported directly by The Visionary Group. Support is included in every CORE Growth Partner engagement and handled by your dedicated growth strategist.
Getting help
If you need help with the Shopify install, a data flow question, or something in one of your reports, reach out to your TVG growth strategist first. They have full visibility into your account and can resolve the majority of issues within the same business day.
Direct contact
For technical issues with the Shopify app install, webhook delivery, or data-request escalations, contact TVG Operations directly:
- Email: zach@thevisionarygrouptx.com
- Expected response time: within one business day (Monday–Friday, 9am–5pm Central).
Data access or deletion requests
For GDPR-related data access, export, or deletion requests, see our Privacy Policy or email the address above. Requests are acknowledged within 72 hours and completed within 30 days per GDPR timelines.
About The Visionary Group
TVG is a Dallas-based e-commerce growth marketing agency helping Shopify brands lower customer acquisition cost, grow customer lifetime value, and scale profitably. Learn more at thevisionarygrouptx.com.